• To submit a return you will need your order number and the email address used to place the order.
• Your order number can be found in your order confirmation email and starts with AU#.

Please note, when submitting your return, you will need to use the AU# at the start of your order number.

• All full priced items are eligible to return for refund, store credit or exchange.
• All orders placed using a promotional discount will be eligible for a return. This excludes any orders placed during our EOFY or Black Friday sales.
• Returns must be submitted within 14 days of delivery.
• All return items must be in the original packaging, unworn and in original condition with all tags attached.
• When requesting a refund or store credit, return shipping charges will be deducted from your refund or store credit amount.
• When requesting an exchange, return shipping charges will be calculated and charged via the returns portal.
• All returns will incur a return shipping fee, charged when your return is submitted. This charge is to generate a shipping label on our freight account to return your original items to us.
• Exchanges will honour the value paid at checkout after discounts, excluding shipping fees. Customers are responsible for any additional costs required to exchange their item.
• Stock cannot be held for exchanges, in the event the item requested sells out, you will be issued a store credit (minus shipping fees, where applicable).
• If the size you are requesting is low in stock or sold out, your return cannot be processed as an exchange.

• All full priced items are eligible to return for refund, store credit or exchange.
• Returns must be submitted within 14 days of delivery.
• All return items must be in the original packaging, unworn and in original condition with all tags attached.
• Exchange returns will be charged a shipping fee to cover the shipping of your new order.
• International customers are required to cover the cost of return shipping. We recommend using a trackable service to track the progress of your return.

Start the returns process here and our team will do their best to assist you.

Please note, all items marked as final sale are final and cannot be accepted for return or exchange of any kind, unless deemed faulty.

If you have received a faulty or incorrect item, we are so sorry! A lot of effort goes into the preparation of our product prior to shipping. All LOC pieces are thoroughly inspected and quality controlled to ensure our high-quality standards are adhered to.

Please email us at love@lackofcolor.com.au with your order number and a brief description and images of the fault/incorrect item.

Please note, we do not consider natural fibre flaws such as flecking, weave variations and loose straw ends as faulty.

We will happily discuss the details of your return further via email at returns@lackofcolor.com.au.