FAQ

We strongly recommend each customer measures their head before purchasing their new hat to ensure they’re selecting the correct size. Just like shoe and clothing sizes, everyone has a unique head shape and size, which is why we offer a range of sizing options. We also urge customers to pay close attention to size and fit description on our individual product pages to assist with their purchase.

To correctly measure your head and for more sizing information, please head over to our 'sizing' page.

If your hat is too big, a hat filler may be an option as they reduce the hat size by approximately 1-2.5cm. By adding the filler, you can tailor the hat to fit your head shape and size perfectly.

Please refer to our 'care guide' for helpful instructional videos on how to add a hat filler.

When cared for correctly, our delicate yet durable hats are desgined to withstand the test of time.

The care guide for each product will provide tips on how to care for your new LOC hat.

For further information on how to care for your LOC hat, please visit our 'care guide' page.

We do not recommend getting your LOC hat wet as there is a lacquer or stiffening agent applied to ensure the shape is maintained.

If your hat gets wet, we recommend patting it dry with a towel so that it does not lose its shape.

No. Only one promotional code/discount per transaction is permitted.

This means that welcome codes and sale items cannot be used together.

Please note your store credit/gift card will be accepted.

Unfortunately, once orders have been placed they cannot be cancelled or adjusted.

In the event you do need to cancel your order, please reach out to our customer care team at love@lackofcolor.com.au and we will do our best to assist you.

We offer standard and express shipping options for all domestic and international orders.

Shipping times will vary depending on your location and the shipping service selected.

For further information on shipping, please head over to our 'shipping' page.

We aim to dispatch all orders within a 24 – 48 hour period, Monday to Friday AEST.

Express orders placed before 2pm AEST will be dispatched the same day. Express orders placed after 2pm AEST or on weekends will be dispatched the following business day.

Orders placed during a promotion, re-stocking or holiday period, please allow an additional 1-3 business days for processing.

When placing an order with Lack Of Color, customers are responsible for any duty, taxes, and custom requirements like taxes, fees, levies, costs or expenses associated with each order.

Lack of Color is not responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is being made.

For all details on return enquiries, please head over to our 'returns' page.

Once dispatched, the order becomes the responsibility of the purchaser. Lack of Color cannot be held responsible for any shipping delays, missing, lost or damaged items that occur during transit.

If your order is misplaced, it is the purchaser's responsibility to liaise with the given postal service provider. 

We apologise if an item you have received is not in perfect condition. All LOC pieces are thoroughly inspected and quality controlled to ensure our high-quality standards are adhered to.

Please contact love@lackofcolor.com.au with detailed images of the fault and proof of purchase (order number/confirmation email).

Please note, that we do not consider natural fibre flaws such as flecking, weave variations and/or loose straw ends as faulty.