Please find below some of our most frequently asked questions.
Sizing and Care
We strongly recommend each customer measures their head before purchasing their new hat to ensure they’re selecting the correct size. Just like shoe and clothing sizes, everyone has a unique head shape and size, which is why we offer a range of sizing options. We also urge customers to pay close attention to size and fit description on our individual product pages to assist with their purchase.
To correctly measure your head and for more sizing information, please head over to our 'sizing' page.
When cared for correctly, our delicate yet durable hats are desgined to withstand the test of time.
The care guide for each product will provide tips on how to care for your new LOC hat.
For further information on how to care for your LOC hat, please visit our 'care guide' page.
We do not recommend getting your LOC hat wet as there is a lacquer or stiffening agent applied to ensure the shape is maintained.
If your hat gets wet, we recommend patting it dry with a towel so that it does not lose its shape.
Shipping & Returns
Unfortunately, once orders have been placed they cannot be cancelled or adjusted.
In the event you do need to cancel your order, please reach out to our customer care team at email@example.com and we will do our best to assist you.
We offer standard and express shipping options for all domestic and international orders.
Shipping times will vary depending on your location and the shipping service selected.
For further information on shipping, please head over to our 'shipping' page.
All orders placed before 2 pm AEST will be shipped the same business day.
Note, dispatch times may be longer during a sale period.
When placing an order with Lack Of Color, customers are responsible for any duty, taxes, and custom requirements like taxes, fees, levies, costs or expenses associated with each order.
Lack of Color is not responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is being made.