Make a Return

1. Visit our returns portal to start your return.

2. Use your order number* and the email address used to place the order.

3. Select the items you would like to return.

4. Follow the prompts and select if you would like to exchange the items or receive a refund to store credit or original payment method. Returns are subject to shipping and restocking fees, these are deducted from your refund or charged when your return is submitted. If you opt for an exchange or store credit, the restocking fee will be waived.

5. Once processed you will receive a printable return shipping label to your inbox.

6. Repackage the items, as shown below, print and attach your shipping label to the parcel and drop at your local post office or post box.

7. Please allow up to 48 hours processing time once your return is received at our warehouse.

* Your order number can be found in your order confirmation email and starts with AU#

1. Visit our returns portal to start your return.

2. Use your order number* and the email address used to place the order.

3. Select the items you would like to return.

4. Follow the prompts and select if you would like to exchange the items or receive a refund to store credit or original payment method. Returns are subject to shipping and restocking fees, these are deducted from your refund or charged when your return is submitted. If you opt for an exchange or store credit, the restocking fee will be waived.

5. Once your return is submitted, repackage your items, as shown below, and ship them on a trackable service to the address below.