BLACK FRIDAY FAQs
Please find below some of our most frequently asked questions.
Our Black Friday Sitewide* Sale starts on Friday 22nd November, 9am AEST.
Brisbane: Friday 22nd November, 9am (AEST)
Sydney: Friday 22nd November, 10am (AEDT)
Melbourne: Friday 22nd November, 10am (AEDT)
Canberra: Friday 22nd November, 10am (AEDT)
Adelaide: Friday 22nd November, 9:30 am (ACDT)
Perth: Friday 22nd November, 7:00 am (AWST)
Darwin: Friday 22nd November, 8:30 am (ACST)
Hobart: Friday 22nd November, 10:00 am (AEDT)
Auckland: Friday 22nd November, 12:00 am (NZDT)
New York City: Thursday 21st November, 6:00 am (EST)
Los Angeles: Thursday 21st November, 3:00 pm (PST)
London: Thursday 21st November, 11:00 am (GMT)
Paris: Friday 22nd November, 12:00 am (CET)
No, all sale prices will be as marked. There will be a discount code sent to subscribers only for an additional 10% off for the first 3 days of sale, you can subscribe here.
Our Black Friday offer cannot be combined with any other offer or promotion, including welcome discounts and loyalty points unless clearly stated.
You are able to apply your welcome discount code to all full priced items. No minimum price required. This offer does not apply to sale items.
Unfortunately, only one promotion is permitted at checkout. This means that your Sunseeker discount codes/rewards cannot be used during our Black Friday sale.
You will continue to earn reward points of 1 point per $1 spent during the sale, when logged into your account.
We strongly recommend each customer measures their head before purchasing their new hat to ensure they’re selecting the correct size. Just like shoe and clothing sizes, everyone has a unique head shape and size, which is why we offer a range of sizing options. We also urge customers to pay close attention to size and fit description on our individual product pages to assist with their purchase.
To correctly measure your head and for more sizing information, please head over to our 'sizing' page.
Due to the large number of orders we receive during our Black Friday sale, we're unable to make changes, add items or cancel orders once an order is placed. We apologise for any inconvenience and recommend double-checking your order before checkout.
If you’ve made a mistake on your order, we recommend placing a new order for the correct items to make sure you don’t miss out!
We aim to get all orders out as fast as possible, however, due to the high volume of orders during Black Friday, our dispatch times may be a bit longer than usual, please allow 2-5 business days to be dispatched.
Please note Express Shipping means your order will only be prioritised once it's in transit with the courier, not fast tracked during processing.
For further information on shipping, please head over to our 'shipping' page.
We recommend ordering as early as possible if you want to receive your order quickly as orders are picked and packed based on when the order is placed.
If you have opted for express shipping, this means your order will only be fast-tracked and prioritised once it's in transit with the courier.
Due to the high volume of orders during our sale, we’re unable to change addresses once an order is processed, and we can't guarantee any updates before dispatch. Please double-check your address carefully before placing your order.
If you need to make a change, please reach out to our customer care team at love@lackofcolor.com.auas soon as possible, or contact the shipping provider directly once you receive tracking to request a redirect.
Items purchased during the Black Friday Sale are eligible for an exchange or store credit only, unless the items were marked as final sale, which are non-refundable and cannot be returned or exchanged, unless deemed faulty.
We recommend purchasing items with attention to our size guide and product descriptions. Our customer care team is available to assist with any style/sizing questions.
Absolutely!! We're so here for your content! We love to see how our beautiful customers style their favourite LOC hat!
We are online 8am-4pm AEST via live chat and at love@lackofcolor.com.au
Please note this is one of the busiest times of the year for our team and whilst we aim to get back to you as soon as possible, please allow up to 24hrs for a reply.